Operations

Customer Service Representative - Non-voice (Validation)

Talisay City   |   Full Time

To be able to manage incoming leads and customer service inquiries

●    Identify and assess customers’ needs to achieve satisfaction

●    Build sustainable relationships and trust with customer accounts through open and interactive communication

●    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

●    Handle records of customer interactions, process customer accounts and file documents in a confidential manner


To be able to follow proper schedule adherence

●    Observed proper attendance in the call queue based on scheduling 

●    To report to the center per schedule indicated in a timely and accurate manner

●    To provide proper notification proceeding in terms of failure to follow schedule

●    To be able to inform the immediate superior of any attendance issues and inquiries


Adheres to policies and procedures set forth by the company

●    Log-ins and out depending on the schedule provided to them

●    Understand the Company code of conduct and its provisions therein 


Training for basic knowledge on the account

●    Attends training conducted to know the responsibilities of the assigned account

●    Know the tools and necessary equipment to use to handle the customer’s issues and concerns

●    Know the proper department to contact for escalations and resolution management

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